FAQS

Yes, Reservations are required.
  Reservations booked online will be charged the full amount when the reservation is made.
  Reservations made over the phone will require a $25 charge per ski, which will be applied towards your total cost.
  Reservations over $250 will require a 50% payment at the time of reservation, which will be applied towards your total cost.  
If you want to split-payment between your group, each person should reserve their own individual jet ski.
  Each renter’s photo ID and credit card must match and will be verified upon check-in.  You CANNOT use 1 credit card for multiple friends jet ski damage deposit.

To rent a jet ski, you must be at least 24 years old; However, 16 and 17-year-olds can drive, but will require a legal guardian to be present as a passenger to rent the watercraft and sign liability forms.

All boaters born on or after January 1, 1988 (under the age of 26) MUST have a North Carolina Boater Education Card to operate a motorized watercraft of 10 HP or more.  Below is a free link.

http://boatus.org/northcarolina/

All participants must be able to swim, no exceptions!  Weight limit is 400 lbs. total per ski. The more weight, the more likely the jet ski will tip.
  Participants should be physically strong enough and capable to climb back on the jet ski without assistance in the event they fall off.  Yes, you will probably end up in the water at some point! This is comparable to climbing out of a pool without a ladder. If you have ANY doubt in this ability, please do not get on the jet skis.
  Guest should consider their physical abilities, fitness level, and medical history before getting on the jet ski.  Guest with previous neck, back, leg injuries, cardiac conditions, asthma, diabetes, epilepsy, or other heart or respiratory issues should take particular caution when selecting this activity and consult a physician before participating.  Carolina Extreme Watersports LLC/CEW LLC is NOT liable for any injuries you may take on while on the jet skis.

A credit/debit card, in your name, must be provided at check-in.  We will place a $500 per jet ski hold on your credit card for your damage deposit.  Additional renters/drivers within your group will be required to provide their own credit card for their damage deposit for their jet ski.  Spouses & children of renters may provide only 1 credit card; however siblings & friends may not “share” a credit card or cover deposits for other people.  
IF YOU ARE DRIVING A JET SKI, YOU ARE REQUIRED TO PROVIDE YOUR OWN $500 DAMAGE DEPOSIT.
  WITHOUT A DEPOSIT, YOU CANNOT RENT A JET SKI.

If it is raining at the time of your rental, you will not be charged a cancellation fee and we will do our best to re-schedule a time that works for you.  IF it begins to rain during your rental and you do not receive your whole time on the water, we will pro-rate it for how long you were out.  WE DO NOT CANCEL RESERVATIONS BASED ON A WEATHER FORECAST.  HOWEVER, if the forecast shows a complete wash out (70% or more) for the entire day, we may cancel all reservations for the day and we will be in contact with you.

We have a 48-hour cancellation policy for all reservations.  Reservations must be canceled at least 48 hours before rental time to receive a full refund.  Customers will also receive a full refund in case of operator cancellation due to weather or unforeseen circumstances.  Reservations canceled within 48 hours prior to their rental time are charged 50% of their reservation.  No-shows will be charged FULL PRICE.  The reason for our policy is that once we have held that spot for you, we are then turning away customers who could have filled your slot as we are usually sold out most days.  We understand that life happens and things come up, and we will do our best to work with you.  If you need to re-schedule or cancel, please call us ASAP. Don’t wait until your rental time to call and cancel or re-schedule!

Your group must check in 30 minutes early.  Once you arrive we will begin the check-in process & safety instructions.  This “prep time” is not included in your actual riding time.  You will receive the full rental time on the water! Arriving less than 30 minutes early could result in lost rental time on the water.
  Remember, your reservation time is your actual riding time. Be early! We understand things happen and we will work with you the best way possible, but if you arrive late that could cut into your actual riding time.  We are very busy most days and cannot inconvenience other customers because of your tardiness!

FAST! Our skis are capable of speeds up to 55 mph depending on rider(s) weight and water conditions.  We only operate NEW MODEL YAMAHA VXs. The engine is a High Output TR-1, 3-Cylinder, 4-stroke engine with 120 HP (not available on older models). We guarantee our skis are some of the nicest jet skis available to rent in the area.

All of our jet skis have a weight limit of 400 lbs.  HOWEVER we recommend you do not push the limit.  The more riders & weight, the more likely you will tip!  For the most comfortable experience, we recommend 1 adult rider per ski.  No more than 2 adult riders per ski, or 2 small adults and 1 small child.  Each ski rented is for that rider, or couple.  No switching or sharing with other parties allowed.

Rental is for single rider. Additional rider is $20.

Absolutely!  We make sure you are confident in riding, understanding the area, and safely operating the ski before sending you out.  We explain every aspect of operation and safety and answer any and all questions you may have.
  (We also HIGHLY recommend you watch this short instructional video on PWC Safety from the NC Wildlife Resource Commission)

https://youtu.be/vf0I36u9Y7s

The renter/operator is responsible for ALL damage caused while renting the watercraft OR that they caused to another jet ski while renting.  In the event, you cause damage to another renters jet ski, you will be held responsible for damages to both jet skis.
  DAMAGE FEES ARE DUE AT THE TIME DAMAGE OCCURS.  DAMAGE FEES WILL BE KEPT FROM YOUR DAMAGE DEPOSIT.  IF TOTAL DAMAGE COST EXCEEDS DEPOSIT AMOUNT, THE BALANCE IS DUE THE SAME DAY AT THAT TIME.  WE DO NOT BILL YOU LATER FOR DAMAGE.
  The jet ski will be inspected before and after each use for damage.  Damage fees/cost will be at the renter/operator’s expense, up to replacement value of the watercraft.  If repair cost and lost time are excessive, over 50% value, the renter has the option to purchase jet ski at NADA value.
Reimbursement for lost rental time may occur if the damage is excessive enough to render the jet ski un-rentable until repaired. This fee is $250 per day until the jet ski is repaired and available for rental.  
Fiberglass chips, scratches, or cracks in paint — $100 per inch — occurs from negligent operation, ie. running into things or other water-crafts.  Minimum $250 charge for fiberglass damage.

Running aground fee $250 (will not happen if you follow our instructions)
 Fiberglass Damage-$100 per inch, 
Down time-$250 per day until the ski is repaired.  
Water intrusion into the engine or sunken watercraft — up to $3,000 — occurs from flipping the jet ski over and not following provided instructions.  
Damage to Impeller, Wear Ring, or Debris sucked into water intake — up to $500 — occurs from operating outside of designated riding area and getting too shallow & sucking sand/debris through jet pump.
  Broken hatches, bumpers, seats, handles, throttles, or any physical part of jet ski — $100+ as quoted.  Please ask if you have any questions.
**** These are only examples.  The renter is responsible for the total cost of any damage that occurs while the jet ski is being operated, including other personal property, jet skis & or boats.

Each jet ski is equipped with a watch to ensure you return on-time.  Late return is charged at $5/minute (we’re not trying to be difficult, but there are other people waiting for your jet ski.  It’s disrespectful to them and it causes us to have to endure their displeasure when you are late!).